The objective of this task is to move to the new engagement model that will deliver the ongoing service and involves making the functional changes to implement the service solution.

The impact must have varying degrees of depth and magnitude according to how much change is required.

Some examples of these changes are:

• Implement the Service Delivery Team across the Front Office/Back Office. This may affect existing Capgemini employees and new ones
• Ensure third parties adopt and work to revised processes, service measures and reporting requirements
• Ensure Client’s retained organization is aligned to the new support model
• Communicate and publish the Terms Of Reference associated with the key functions and roles
• Communicate methods and processes being adopted internally within the team and externally with the Client.